Privacy Policy
Last updated: 15 January 2025
At Kyltrix, we're pretty serious about keeping your personal information safe. This privacy policy explains what we collect, why we need it, and what we do with it. We operate under Irish and EU data protection laws—specifically the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
If you're using our event investment planning services, you're trusting us with sensitive financial and personal data. We don't take that lightly. This document lays out exactly how we handle your information, your rights, and how you can reach us if something doesn't feel right.
Who We Are
Kyltrix operates from 1 Stapleton Pl, Townparks, Dundalk, Co. Louth, Ireland. We're the data controller for any personal information you share with us through our website or services. That means we decide how and why your data gets processed, and we're accountable for keeping it secure.
Our main business is helping clients plan investments for events—weddings, corporate gatherings, festivals, that sort of thing. To do that well, we need some information about you and your financial situation.
What Information We Collect
The type of information we gather depends on how you interact with us. Here's what we typically collect:
- Basic contact details: name, email address, phone number, postal address
- Financial information: income details, investment preferences, budget ranges, existing financial commitments
- Event-specific data: event type, date, location, estimated costs, vendor preferences
- Account information: login credentials, communication preferences, service history
- Technical data: IP address, browser type, device information, how you navigate our site
- Communication records: emails, phone calls, meeting notes, support tickets
We don't collect information we don't need. If something seems irrelevant to providing our services, we won't ask for it.
How We Collect Your Data
Directly from You
Most of the time, you give us information directly—through our contact forms, during consultations, when you sign up for our learning programs, or when you email or call us. Sometimes you'll fill out detailed questionnaires about your financial goals and event plans.
Automatically Through Our Website
When you browse kyltrix.pro, we collect technical data through cookies and similar tracking tools. This helps us understand which pages are useful, where people get stuck, and how we can make the site better. We use analytics to see general patterns—not to track individual users around the internet.
From Third Parties
Occasionally, we receive information from partners or service providers you've authorized to share data with us. For example, if you connect with us through a financial planning platform or event management tool, they might send us relevant details with your permission.
Why We Use Your Information
We process your data for specific, legitimate reasons. Under GDPR, we need a legal basis for everything we do with your information. Here's what that looks like for us:
| Purpose | Legal Basis |
|---|---|
| Providing event investment planning services | Contract performance—we need this info to deliver what you've asked for |
| Sending course updates and educational materials | Your consent, which you can withdraw anytime |
| Processing payments and managing accounts | Contract performance and legal obligations |
| Improving our website and services | Legitimate interest in running our business effectively |
| Complying with financial regulations | Legal obligation under Irish and EU law |
| Responding to your inquiries | Legitimate interest in customer service |
We're not in the business of selling your data or using it for purposes you haven't agreed to. If our use of your information changes, we'll let you know and get your permission if required.
Who Sees Your Information
We keep your data within our team as much as possible. But sometimes, we need to share it with trusted partners who help us deliver our services:
Payment Processors: We use third-party payment services to handle transactions securely. They only receive the information necessary to process your payment.
Cloud Service Providers: Our data is stored on secure servers managed by reputable hosting companies that comply with EU data protection standards.
Analytics Tools: We use website analytics to understand user behavior, but we configure these tools to respect privacy and anonymize data where possible.
Professional Advisors: Occasionally, we share data with lawyers, accountants, or consultants who help us run our business properly and securely.
Legal Requirements: If we're legally required to disclose information—say, through a court order or regulatory request—we'll comply with those obligations.
We don't share your personal information with marketing companies, data brokers, or anyone who doesn't have a specific, legitimate reason to see it. And we never share more than is absolutely necessary.
Your Rights Under GDPR
EU data protection law gives you significant control over your personal information. Here's what you can do:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within one month.
Correct Inaccuracies
If something we have on file is wrong or outdated, let us know and we'll fix it promptly.
Delete Your Data
You can ask us to erase your personal information, though we might need to keep some records for legal or accounting purposes.
Restrict Processing
In certain situations, you can ask us to limit how we use your data while we resolve a concern you've raised.
Object to Processing
If we're processing your data based on legitimate interest, you can object and we'll stop unless we have compelling reasons to continue.
Data Portability
You can request your data in a structured, commonly used format so you can transfer it to another service provider.
To exercise any of these rights, just email us at [email protected] or call +353217332179. We'll verify your identity and respond within the timeframe required by law—usually one month, though complex requests might take a bit longer.
How Long We Keep Your Data
We don't hold onto your information longer than necessary. Here are our general retention periods:
- Active client records: for the duration of our relationship plus seven years (to comply with financial record-keeping requirements)
- Marketing communications: until you unsubscribe or ask us to delete them
- Website analytics: typically aggregated and anonymized after 26 months
- Inquiry records: three years after last contact, unless you become a client
- Payment records: seven years from the transaction date (tax and accounting obligations)
After these periods, we securely delete or anonymize your data so it can't be linked back to you. If we need to keep records longer for legal reasons, we'll make sure they're stored securely and accessed only when absolutely necessary.
Security Measures
Protecting your data isn't just a legal requirement—it's fundamental to how we operate. We've put several layers of security in place:
Encryption: All data transmitted to and from our website uses TLS encryption. Sensitive information stored on our systems is also encrypted.
Access Controls: Only team members who need access to your data for their work can see it. We use strong authentication and regularly review permissions.
Regular Updates: We keep our software, systems, and security protocols up to date to protect against new threats.
Staff Training: Everyone on our team receives training on data protection and privacy best practices.
Incident Response: We have procedures in place to detect, respond to, and report any data breaches in accordance with GDPR requirements.
No system is completely foolproof, but we take reasonable and appropriate steps to protect your information from unauthorized access, loss, or misuse.
Cookies and Tracking
Our website uses cookies—small text files stored on your device that help us provide a better experience. Here's what we use:
Essential Cookies
These are necessary for the website to function. They remember your login status and preferences during your session. You can't opt out of these without affecting how the site works.
Analytics Cookies
We use these to understand how people use our site—which pages are popular, where visitors spend time, and what might be confusing. This data is anonymized and helps us improve the site. You can opt out through your browser settings.
Managing Cookies
Most browsers let you control cookies through their settings. You can block or delete cookies, though doing so might affect your experience on our site. Check your browser's help section for instructions.
International Data Transfers
We primarily store and process data within the European Economic Area. If we ever need to transfer data outside the EEA—say, to a cloud provider with servers elsewhere—we make sure appropriate safeguards are in place. This might include using standard contractual clauses approved by the European Commission or working with companies certified under recognized data protection frameworks.
Your data won't leave the EEA without proper protections that match what you'd expect under EU law.
Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly collect personal information from children. If we discover that we've accidentally gathered data from someone underage, we'll delete it immediately. If you're a parent or guardian and you're concerned that your child has shared information with us, please get in touch.
Changes to This Policy
We review and update this privacy policy periodically—typically once a year, or sooner if there are significant changes to how we handle data or updates to privacy laws. When we make changes, we'll update the date at the top of this page and notify active clients by email if the changes are substantial.
We won't reduce your rights under this policy without your explicit consent. And we won't use your data in new ways without letting you know and getting permission if required.
Complaints and Concerns
If you're unhappy with how we've handled your personal information, please let us know. We take complaints seriously and will investigate promptly. You can reach our team at [email protected] or call +353217332179.
You also have the right to lodge a complaint with the Data Protection Commission, Ireland's supervisory authority for data protection. You can contact them at:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Phone: +353 57 868 4800
Email: [email protected]
Website: www.dataprotection.ie
We'd appreciate the chance to address your concerns directly, but you're free to contact the DPC at any time.